PHONE: 208.391.5127


Onsite Services

Are you technically savvy and able to perform your own printer maintenance? Do you feel that Service contracts are a waste of money? At Digitally Driven, we believe that you’re capable of keeping your business running and we believe in your ability to service your own equipment. That’s where we come in. We will guide you through the process of replacing a printhead, profiling a media, or diagnosing a variety of problems. We also understand that sometimes you need a technician to come to you. We want to serve you in a way that’s best for you. By allowing you to perform most services, you’re saving money, and when it becomes to complicated for you to do, we give you a reduced rate to do it for you.

Our Monthly Service Program* allows you to talk to a live technician, email pictures, skype or BBM video, to get to the bottom of your troubles. Where ever possible, we will guide you through the process of fixing your own machine. You’ll feel more confident in your ability to meet deadlines and you’ll be more productive. If we must go on site, we want you to learn and be a part of the action. We believe that the more you know, the better off you are.

Service Contract Pricing:
  • 1 Printer – $69.95/month for 12 months
  • 2 Printers – $99.95/month for 12 months
  • 3 Printers – 119.95/month for 12 months

With the above pricing, you will also benefit from the following On-Site Reduced Repair Costs:

On-Site Repair Costs w/ Support Contract
  • On Contract Flight Service – $115/hour, minimum 3 hours, daily maximums of $800 + expenses + 15%
    Parts are discounted 5% from MSRP
  • On Contract Drive Service – $115/hour, minimum 3 hours, dailty maximums of $800 + $40/hour
    Parts are discounted 5% from MSRP

Without a service contract, you can still benefit from Digitally Driven’s extensive knowledge of printers and software with On-Site repair services.

On-Site Repair Costs w/out Support Contract
  • $150/hour, minimum 3 hours + all associated expenses + 15%
  • Flight Service – $150/hour, minimum 3 hours, daily maximums of $1000 + expenses + 15%
    Parts discounted 5% from MSRP
  • Drive Service – $150/hour, minimum 2 hours, dailty maximums of $1000 + $50/hour driving
    Parts discounted 5% from MSRP

Qualified Printers: Epson, Mimaki, Mutoh, Roland

Qualified Software: Wasatch, Ergosoft, Onyx, Rasterlink, Versaworks, Flexi, i1 Profiler

This service is not intended to replace service contracts by your RIP manufacture. Software error codes may not be fixable without the RIP manufacturers ability to see the exact nature of the problem, included internal reports that cannot be accessed by Digitally Driven. This service is intended to train the individual or company to better understand their equipment and provide an aspect of self reliance.

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